Delivery & Returns
Once we’ve dispatched your order, we’ll email you confirmation of this along with your DHL tracking number. You can track your delivery at www.dhl.com using the tracking number in your dispatch email.
Whether you’re a registered customer or not, click on ‘Sign In’ at www.iddu.com
Registered customers
- Login to your account then select ‘Orders & Returns’
- You can track your order in by selecting the ‘Track Number’
Non-registered customers
- Click on the tracking number you have received on your inbox.
If you entered your mobile number when you placed your order, DHL will text you with updates on the progress of your delivery.
| Deliver To | Locations | Options | Cost |
| Uk |
Mainland UK, highlands and islands, Northern Ireland |
Standard 2-3 working days | 5,00 £ |
| UK | Mainland UK, highlands and islands, Northern Ireland | Next Day Order by 7pm Monday to Friday Orders placed after 7pm on Friday will be delivered on Tuesday | 7,00 £ |
| UK | Mainland UK, highlands and islands, Northern Ireland | Saturday Order by 3pm on Friday | 7,00 £ |
| UK | London Only | Same Day Order by 1pm Same Day Delivery is currently unavailable | 15,00 £ |
| Republic of Ireland | 3-4 days | €10 Free on orders over €200 | |
| France, Germany and Rest of Europe | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey | 3-4 days | €10 Free on orders over €200 |
| United States | 3-4 days | USD $15 Free on orders over USD $350 | |
| Canada | 3-4 days | CAD $25 Free on orders over CAD $400 | |
| Australia | 3-4 days | AUD $20 Free on orders over AUD $400 | |
| Hong Kong | 3-4 days | HKD $200 Free on orders over HKD $2000 | |
| Rest of the World | Argentina, Brazil, Chile, Egypt, India, Japan, Malaysia, Mexico, New Zealand, Pakistan, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam | 3-4 days | “USD $25 Free for orders over USD $300” |
Usually our couriers would ask for a signature upon delivery. However, we’ve temporarily suspended this at the moment for the safety of everyone.
Our couriers may ask for the name of the person accepting the parcel or take a picture of the parcel being accepted which may be used as proof of receipt.
We will be shipping orders to the EU on time as usual, and, at present, our delivery partner is not expecting delays to deliveries.
However, there could be delays happening out of our control, such as those at ports or customs. We will keep you updated if this happens.
Click here for up-to-date delivery timescales and charges for the EU.
When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
US returns are currently subject to a 2 week delay due to COVID-19.
First check your returns tracking number to see if we have received your return back.
If we have, please allow 3-5 working days for us to process your refund and a further 3-5 working days for it to arrive in your account. During peak sale times it can take us slightly longer to process returns.
Delivery to the EU will remain at €10 or free for orders over €200.
Click here for up-to-date delivery timescales and charges for the EU.
First check your returns tracking number to see if we have received your return back.
If we have, please allow 3-5 working days for us to process your refund and a further 3-5 working days for it to arrive in your account. During peak sale times it can take us slightly longer to process returns.
Due to the recently agreed trade deal, EU orders are not liable for customs duty after Brexit, so there will be no additional charges for you to pay when your order arrives in your delivery country.
No. Please email us for the free returns label and commercial invoice and follow the instructions in our returns process.
We use DHL for all of our UK and international deliveries
Our courier DHL, normally deliver between 09:00 and 18:00 local time.
If you entered your mobile number when you placed your order, DHL will text you on the day of delivery with an estimated time of delivery.
All parcels are shipped directly from our warehouses in the UK, therefore some international orders may be liable for additional duties and taxes.
Customers are responsible for paying these and they are normally charged directly through the delivery courier in the country in which the parcel is being delivered.
Failure to pay any additional duty or tax may result in your parcel being returned to IDDU.
Please speak to your local Customs Office if you have any queries regarding this.
Complete the Returns Note indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return. Please send return form to care@iddu.co and we will provide returns label.
- Attach the DHL label to the outside of your parcel
- Click here or call 0344 248 0012 quoting account ref xxxxxxx to arrange for DHL to collect your return from you
- Drop your parcel off at a DHL service point. Click here to find your nearest one
Don’t forget to enclose your completed Returns Note as this may delay your refund and please keep hold of any remaining returns labels in case you need to return something else at a later date.
14 days from purchase for unsuitable items. This policy covers full price and sale items. Items must be within their original condition with all tags intact.
Yes. You can return sale items purchased online or in store items within 14 days. Items must be in their original condition with all tags attached. This policy is in addition to your statutory rights.
If no-one is home, DHL will leave you a card explaining how to arrange a new delivery date, ask for your parcel to be left in a safe place or with a neighbour or make arrangements to collect it from the DHL depot.
You can also make these arrangements here.
When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.